Burgers’ Zoo, a popular zoo in the Netherlands, has significantly improved its customer service by implementing an AI-powered agent developed by Watermelon. This automation handles a large volume of visitor inquiries, including questions about opening hours, tickets, and parking.
The AI agent operates 24/7, answering approximately 80% of questions without human intervention. This substantially reduces the workload on reception staff, allowing them to focus on more complex issues and provide personalized visitor interactions.
With over 1.1 million annual visitors, the zoo faced increasing challenges in managing customer inquiries. The AI solution addresses this by providing efficient, round-the-clock support, streamlining operations and enhancing visitor experience.