This article profiles Nathan Abbott, co-founder and CEO of Falcon Custom Homes Inc., a successful custom home builder in Grand Rapids, Michigan. The company has consistently been profitable since its inception in 2003, even weathering the Great Recession.
Abbott's personal philosophy, influenced by his upbringing and a life reflection exercise, plays a key role in his business approach. His dedication and passion for his work have propelled Falcon Custom Homes to success in a competitive market.
Abbott details how effective marketing and clear communication with clients helped his company navigate the challenges of the Great Recession. His strategy of transparency and honesty concerning pricing and achievable standards sets him apart from competitors.
Abbott expresses his excitement for future projects and challenges, highlighting his enjoyment in the innovative aspects of each new home construction. His drive and ambition, shaped by his varied upbringing, continually propel his business forward.
Stored in Nathan Abbottâs iPhone are two questions he culled from the 2007 comedy-drama âThe Bucket List,â which he refers to from time to time as a checkpoint to his life. They are:
No. 1: Have you found joy in your life?
No. 2: How has your life brought joy to others?
âIâve really been reflecting on those questions,â said Abbott. âHow can I be a better steward of the gifts Iâve been given? Iâm trying to look at different avenues and be a good steward of what we have.â
As the co-founder and CEO of Falcon Custom Homes Inc., which he and business partner Dustin Carpenter launched eight years ago, Abbott is acutely aware of the quagmire into which builders were forced by the Great Recession, an economic reality Abbott says didnât hit his business as hard as it did others.
Effective marketing strategies, a clear-minded business plan, a staunch work ethic, quality work and a cadre of reliable real estate agents and subcontractors have enabled Falcon Custom Homes to construct a yearly average of eight to 10 custom homes that average 5,000 square feet, with price points between $150 and $400 per square foot.
The company was recently recognized by the Kalamazoo Association of Realtors for its Parade of Homes entry, a Gull Lake mansion.
It is deeply satisfying and demanding work thatâs become a hand-in-glove fit for Abbott.
âI feel you do have certain paths youâre predetermined to follow,â said Abbott. âHowever, along the way, you make decisions that will affect that path positively or negatively.â
 Nathan Abbott Company: Falcon Custom Homes Inc. Position: Co-founder/CEO Age: 41 Birthplace: Alma, Mich. Residence: Ada Family: Wife, Jennifer; children, Alexis and Jessica. Business/Community Involvement: Member of Greater Grand Rapids, Alma and Southwest Michigan Home Builders Associations. Biggest Career Break: Selling in 2006 first spec home for $1 million, which propelled Falcon Custom Homes into the higher end market. ÂTo give his point some weight, Abbott looks to the stars.
âIâm a Leo,â he said of his astrological sign. âI have some very similar personality traits as a Leo: aggressive; I tend to be more flamboyant; I want a lot of praise. You look at that and say, âAre you predetermined?â I donât know, but thereâs a certain cosmic influence.â
If there is such a thing as fate, then Abbottâs road to the building trade initially wasnât paved.
He was kicking around a bachelorâs degree in pre-veterinary or pre-med and then, finally, psychology, but shied away from that prospect when a psychology professor declared only 5 percent of Abbottâs classmates would go on to graduate school. He didnât care for those odds.
Then, while working at a restaurant in East Lansing as a waiter, a co-worker told him about his major in building management. That struck a chord with Abbott.
âI was always told if you love what you do, success and financial rewards will follow,â he said.
The idea of starting a project from scratch proved to be an appealing career draw.
âYou take a raw piece of property, and in three months youâve got somebodyâs home,â said Abbott. âItâs the largest investment theyâll likely ever have, and itâs where they get married, raise children and house a family. Itâs not just a shell with cheap furniture.â
Abbott eventually landed at Michigan State University, graduating in 1997 with a bachelor of science in construction management. He went to work for a large residential builder and âlearned about both work and real-life experience,â he said.
âIt taught us the mechanics of building, but I got to a point where Iâd done everything for that builder that I could. I was kind of held back: I couldnât bring in custom features I thought the client wanted.â
Abbottâs eventual business partner already had left the company by the time Abbott decided to launch out on his own and establish Falcon Custom Homes Inc. in January 2003. He wanted Dustin Carpenter to be an integral part of the company. Abbott chuckles momentarily when itâs pointed out his colleagueâs last name coincides with their type of business, but he quickly segues to a more serious tone.
âHe was the best construction manager they (the former employer) had,â Abbott said of Carpenter, who joined him as co-owner of Falcon Custom Homes. âI told him my business plan, which is very organized and very structured. Weâre not just going to build one home a year. We have to have a bank of homes.â
Such a business model requires eschewing any idea of operating as a Lone Ranger, said Abbott, who works alongside trusted real estate agents and subcontractors to maintain his companyâs reputation.
That includes being up front with his clients on what he can, and cannot, achieve at the agreed-upon price point.
âSome builders have told me they can build a 4,000-square-foot home for $100 a square foot,â said Abbott. âYou do not get the nice cabinets or a custom hardwood floor for that. Too many builders have to build a box because itâs the most effective way to build a home. That limits creativity.â
As an example of what heâs talking about, Abbott pulls out his smartphone and shows photos of a 5,000-square-foot lakefront home whose exterior makes âpalatialâ an inadequate adjective. Abbott is clearly proud of the project.
âWe were able to go outside the traditional philosophy,â he said.
âWhat separates us is marketing. You canât wait for the phone to ring. You have to be aggressive and show what the market can do. If I donât market to the masses, how can I expect to get work?â
Itâs this clear-eyed thinking that kept Abbottâs carpenters swinging hammers during the thick of the Great Recession when other residential builders abandoned ship and took on industrial and commercial projects to keep their doors open.
âWeâve been profitable every year weâve been in business,â said Abbott. âThatâs because of our reputation: building a good house for a fair price with high expectations and quality. I have a great respect for real estate agents and they have a great respect for us.
âAnd when I say profitable, Iâm not saying we didnât have a dip, but we didnât lose money.â
Abbott seeks out new projects within a four-hour radius of Grand Rapids, meaning north to Petoskey, south of the Michigan-Indiana border, east to Ann Arbor/Detroit, and west along the lakeshore.
The summer months are his least favorite time of the year because potential customers are more inclined to have vacation on their mind than to mull the possibilities of building a new home. Abbott is not a fan of down time.
âWhen clients are on vacation, itâs a little nerve wracking,â he said. âItâs hard to develop a conversation when theyâre not focused on it.â
Itâs clear Abbott relishes a challenge, and itâs evident what that word means to him.
âEvery home we do is different,â he said. âWeâre being pushed to do something better than the project before. I love the anticipation of whatâs around the corner.
âMy drive has been my influence,â continued Abbott. âMy dad was in the military (U.S. Air Force). We went to school after school â 13 schools by the time I was a senior in high school. Thereâs no way you can establish good friendships, and that creates a personality that you have to be successful because thatâs how youâre going to be viewed.â
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